FAQ

Questions commonly asked about our Products and Services.

• How easily can I adapt eClinicalWorks EMR to my to my existing practice management system? The EMR will have an interface built to allow data to flow from the PM to the EMR.
  
• What is the cost of an EMR? Pricing is based on a per provider license with an initial cost for implementation and project management. Please contact our Sales Manager for an estimate: 1-877-683-2050.
• What is the ASP model that you offer? APPLICATION SERVICES PROVIDER is a cost effective method of accessing your application over the internet. The software is hosted remotely so you do not have to purchase a server, do backups, and install application upgrades or patches. This saves time and money!
  
• What about training? Our project management team with schedule a conference call to review the training and deployment processes with your clinic. We encourage you to ask as many questions as you can.
  
• What kind of support can I expect? We have a help desk manned 24/7 available by calling the Helpdesk number (1-877-683-2050) or via email.
  
• The healthcare industry seems to have changes all the time - especially with upcoming HIPAA and EMR Certification regulations. How can I be assured that TechSource will keep me current? eClinicalWorks is a industry leader and CCHIT certified to insure you meet all current and coming government requirements.
  
• How does the NOVO product work with my EMR? The Novo Grid is a new system that automatically captures your results and reports as soon as they are posted in the hospital information systems, then securely delivers it to you based on the rules and preferences you define. For example: Data can be captured, delivered and automatically inserted directly into your ambulatory EMR without requiring staff to handle or process the information.